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Cancellation Policy
Cancellations accepted up to 24 hours before the scheduled service. Within 24 hours of the service, cancellations will be charged 30% of the scheduled cost.
Hours
Today | Closed |
Terms and Conditions
Welcome to I’RIE ESSENCE LLC. By booking an appointment, purchasing products, or using any of our services, you agree to the following Terms & Conditions, which are designed to ensure a professional, safe, and enjoyable experience for both our clients and staff.
General Terms:
- All clients must arrive on time for their scheduled appointments. Late arrivals (over 15 minutes) may result in service adjustments, rescheduling, or cancellation with a forfeited deposit.
- Children are not permitted in the salon unless they are receiving services. This is to maintain a calm and safe environment for all clients.
- Pets are not allowed in the salon unless they are certified service animals.
Booking & Payments:
- A non-refundable deposit is required to secure all appointments. The deposit is applied to your service total.
- Final payment for services and products is due immediately after services are rendered.
- We accept cash, credit/debit cards, and approved electronic payment methods (CashApp, Apple Pay, etc.).
- Gratuities are accepted in cash or electronically but are not required.
Service Expectations:
- We strive for client satisfaction and will provide adjustments within the 7-day correction period for eligible services (see Return Policy).
- We do not guarantee services if aftercare instructions are not followed or if unauthorized products are used at home.
Health & Safety:
- Clients with contagious conditions (including lice, scalp infections, or open wounds) may be refused service for health and sanitation reasons.
- For the safety of all clients, COVID-19 or other health precautions may be enforced as required by New Jersey state guidelines.
Privacy Policy:
- Client information (name, contact details, payment info) is kept confidential and will not be shared with third parties except as required by law.
- Photos or videos may be taken for promotional purposes with your consent and may be used on our website or social media platforms.
Liability Disclaimer:
- I’RIE ESSENCE LLC is not responsible for any allergic reactions, skin/scalp sensitivities, or adverse reactions from services or products if you fail to disclose any medical conditions, allergies, or sensitivities prior to your appointment.
- By receiving services, you acknowledge that you understand and accept these risks.
Policy Updates:
- Terms & Conditions are subject to change without notice. Updated policies will always be available on our website and at the salon front desk.
If you have any questions about these Terms & Conditions, please contact us directly at info.irielyfe@icloud.com
Return and Refund Policy
At I’RIE ESSENCE LLC, we strive to provide exceptional service and premium-quality products. To ensure fairness and clarity for both our clients and our business, we have outlined the following Return & Refund Policy in accordance with New Jersey consumer rights regulations.
SERVICE POLICY:
- Due to the nature of salon services, all service sales are final and non-refundable.
- If you are unsatisfied with your service, you must notify us within 48 hours of your appointment. We offer complimentary adjustments or corrections within 7 calendar days of your original service date. This courtesy is extended to correct any technical errors made during the service, not to change the style or service initially requested.
- Adjustments must be scheduled with the same stylist who performed the original service, unless otherwise approved by management.
- No refunds or redo services will be provided for services not properly maintained by the client or for changes in personal preference.
APPOINTMENT & DEPOSIT POLICY:
- All appointments require a non-refundable deposit to secure your booking. This deposit will be applied to your final service balance.
- Cancellations or reschedules must be made at least 24 hours in advance to transfer the deposit to a future appointment. Deposits will be forfeited for late cancellations or no-shows.
- No refunds will be issued for missed appointments or late arrivals. Clients arriving more than 15 minutes late may be required to reschedule and forfeit their deposit.
RIGHT TO REFUSE SERVICE:
I’RIE ESSENCE LLC reserves the right to refuse service to any client who displays disrespectful behavior, violates salon policies, or poses a health risk.
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Welcome Family!
Step into a space designed for relaxation, beauty, and healthy haircare. Take a moment for yourself, unwind, and enjoy a salon experience that’s all about you. Feel free to explore our services, and if you have any questions, we’re here to help. Can’t wait to see you soon!